As a business unit, Delta Innovation incubates and invents human-centered solutions that delight customers and empower employees. The Delta Innovation team continually looks to embrace new technologies and processes that push the boundaries of innovation in the travel industry. To further this objective, we are seeking an Innovation Designer Intern to join our team. We are looking for someone who is passionate about developing human-centered solutions for real-world, large-scale problems that impact the lives of our customers and employees, ultimately resulting in sustaining Delta Air Lines’ market leadership and growth.
As an Innovation Design Intern, you will:
Develop and guide the passenger/employee experience and visual design throughout the travel journey (at home, at the gate, in-flight, in-airport, etc.) including service recovery experiences and processes.
Use your technical and functional know-how to ensure our various passenger/employee experience projects are successful
Establish and foster relationships with stakeholders for collaboration and alignment needed to drive results
Use data (new and existing) to propose and deliver innovative solutions to continually improve products/services that put the “human first"
Work with a multidisciplinary team of business strategists and technical engineers to create and develop thoughtful, holistic ideas
Create wireframes, maps, and flows for various experience concepts
Prototype experiences and services using innovative tools and techniques
Benchmark airline, travel, and non-travel endemic experiences and best practices