Job Description

In addition, as the Fleet Support Diagnostics Engineer, you will:

• Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines.
• Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross-functional engineering, and product line teams.
• Lead and engage team members on complex processes.
• Provide front-line technical response to airline customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer through key airline customer calls.
• Develop and drive key strategic initiatives to improve the effectiveness and value of Fleet Support diagnostic services.
• Develop, improve, and drive execution of processes using FLIGHT DECK methodologies.
• Identify product failure trends and assist in identifying probable root causes.
• Provide effective training to customers to improve their utilization of the self-service diagnostic tools.
• Seeks out advancement of current engine diagnostic capabilities and services to enhance customer satisfaction, including developing new and improving existing detection analytics.
• Develop and capture technical problem-solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries.
• Interpret aircraft and engine manuals and service bulletins.
• Manage communication with customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE image.
• Distribute information on customer issues so that all members of the customer support team share common understanding and objectives.
• Specific Tasks:
• Key customer relationship owner as the Diagnostics Engineer for the assigned fleets.
• Develops and maintains analytic in support of the assigned product line working with both GE and Safran engineering teams.
• Leads connection with customer teams around aircraft report generation issues.

Minimum Requirements:

• Bachelors degree from an accredited college or university and 3+ years of experience in an engineering, aircraft manufacturing, or aircraft maintenance role (or a minimum high school diploma / GED with an additional 4+ years of experience in an engineering, aircraft manufacturing, or aircraft maintenance role).

Desired Characteristics:

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker