Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This job sits within the Cabin Technology department of the Technical Operations Division. The position is responsible for supporting, maintaining, and the performance of Inflight Entertainment (IFE) and Inflight Connectivity (IFC) technology.

Engineer L2/L3

• Manage the software development and Customer Acceptance Testing for the Inflight Entertainment and Connectivity systems (IFEC) and may lead other projects involving on-aircraft systems/technology
• Monitors Inflight Entertainment and Connectivity (IFEC) system performance using operational, analytics, and supplier provided data, and works directly with IFEC suppliers to diagnose issues, drive corrective actions, and restore service performance.
• Tasks may include defining new processes, gathering and documenting requirements, managing project deliverables, and developing, reviewing, and executing test plans for technology projects
• May act as coordinator for any aspect of hosted applications integration, including project management, software, hardware, network, data management, security issues, and vendor selection
• Utilizes available resources to continually increase levels of technical expertise and practical experience
• Assesses daily priorities in accordance with airline/departmental objectives and management directives

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree in Computer Engineering, Technology, Computer Science or related technical discipline
• 2 years of related experience

Preferred Qualifications- Education & Prior Job Experience

• ​Network experience highly desirable
• Experience working with Software development, software applications and end user devices is preferred
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
• Excellent communication skills, both verbal and written; able to communicate effectively with multiple management levels and across a broad base of users
• Write requirements and test plans, and executing test cases
• Ability to travel in cycles that will range between 20 to 70

Skills, Licenses & Certifications

• ​Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Excellent analytical, technical writing, problem solving, communication, planning and organizational skills
• Ability to work under pressure
• Must be self-motivated and disciplined in their work ethics
• Basic computer programming

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.