Co-op, Customer Experience Design (Spring, 2025)

A Customer Experience Design (CXD) Co-Op will provide support to deliver best in class products, services, and experiences to Delta’s global customer and employee bases. The CXD organization manages the customer and employee experience across key areas of the business.  The role will assist in market/competitor research, data analysis, ideation, problem-solving, marketing, communication, event planning, creating business cases, and executive communications/presentation support. 

The CXD org is comprised of several areas within the travel ribbon.  This role will have the opportunity to support one of the following areas: 

The Service Recovery Team is responsible for improving both the employee and customer experience by better enabling our frontline to deliver the premium experience our customers expect from Delta. The team helps to ensure service policies, procedures, and actions across divisions are aligned and deliver upon Delta’s brand promises. 

The Onboard Brand Experience Team leads the design, development, planning, and execution of interior product developments for new aircraft deliveries, aircraft modifications, and other customer-facing fleet projects, along with best-in class onboard amenities (e.g. amenity kits, bedding) and experiences that create moments of delight for our customers and crew, all with a focus on delivering an innovative and consistent onboard customer experience that reinforces the core Delta brand attributes. 

The Uniform Brand Experience Team leads the Product Management and Operational Program Management related to Delta frontline employee uniforms. The team works with uniform suppliers on product design/development/distribution collaborates with internal Consumer Insights teams to gather employee/customer feedback related to products, partners with agencies to lead marketing campaigns for uniform-related initiatives and handles all internal and external uniform communications and collateral. 

The Inflight Entertainment Wi-Fi Team leads onboarding new/existing Wi-Fi providers, next generation product innovation design & development, and marketing communications while ensuring continuous product improvement driven by data & analytics. Provides direct feedback testing the customer experience to drive continuous improvement driving product and partnerships engagement. 

The Inflight Entertainment Delta Sync Seatback Team leads the creation of Delta’s future IFE strategy and product roadmap, to deliver an innovative, best-in-class entertainment experience for our customers. This person will help translate Delta’s future IFE strategy into an actionable product roadmap, assisting with all aspects of research, design, development, implementation, and testing to deliver an innovative, best-in-class entertainment experience for our customers. 

• Must be available for three alternating semesters 
• Must be enrolled in an accredited College or University during program duration 
• Experience in research analysis, deck building/presentations, project coordination, and communications 
• Demonstrates organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs 
• Candidate is team-oriented and highly supportive of continuous improvement methodologies 
• Strong organizational, project management, and verbal/written communication skills are essential 
• Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred 
• Willingness/ability to adapt quickly and learn new skills is required 

       Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project 

       Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner 

       Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges 

Additional Best Practices 

In this role: 

       You should be able to listen and learn from people with many different perspectives 

       You should be able to handle shifting priorities that come from the business needs 

       You should be high performing and interested in driving for results 

       You should be open to mentoring and learning as a method to grow and improve 

Co-op Program Outline 

       Co-ops will spend three alternating semesters working full-time at Delta and enrolled in courses at your university. 

o   Example:  Spring 2025- working, Summer 2025- school or off, Fall 2025- Work, and Spring 2026- school, Summer 2026-working 

       At the end of the program, you will have one full year experience.