Tasks
- Contacting customers daily via phone and email to ensure timely payments
- Identifying and analyzing non-payment reasons
- Monitoring and classifying open items
- Collaborating with customers and internal teams to maintain relationships
- Performing investigations, reconciliations, and account analyses
- Preparing and sending reports and documents to customers and internal teams (e.g., statement of accounts, balance confirmation, reconciliation files)
- Managing dunning process and completing tasks determined by Collection Strategy and Collection tool
- Communicating internally to ensure the correctness of invoices and customer satisfaction
- Coordinating cash collections and handling inquiries within the Invoicing and Cash Collection cluster
- Preparing documentation of Collection efforts and collaborating with Sales, Legal, and 3rd party Collection Agencies
- Following data protection rules and ensuring compliance with internal guidelines and procedures
- Processing accounting documents and data per accounts receivable and accounting guidelines
*Perform all other duties assigned or delegated by supervisors
Benefits
Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen
Requirements
- Master/Bachelor degree or at least accomplished 3rd year of studies in economic disciplines
- At least 1 year of experience in accounting field, preferably AR/Cash Collection
- Very good or Fluent command of English (written and spoken) min B2 or higher level
- Any experience with ERP and accounting systems will be a strong plus
- Good command of all Windows applications
- Charted Accountant qualifications will be an asset
- Diligent, independent and systematic approach to work
- Analytical and conceptual mindset
- Numeric skills
- Team player
- Customer orientation
- Flexibility and adaptability
*CV/Resume required
*Must possess permit to work in Poland
Company
About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Groups field organization, we are also locally anchored and active worldwide.
