How youll help us Keep Climbing (overview & key responsibilities) As a Customer Service Agent (CSA), you will play a key role in delivering a seamless and positive travel experience.You will support all aspects of airport customer service operations that include but are not limited to oversight check-in, gate, ticketing, baggage services, connecting/reroute handling and flight turnaround coordination, while ensuring safety, compliance, and operational excellence.JOB SUMMARY Deliver exceptional customer service and represent Delta with professionalism Support check-in, boarding, and gate operations, including ticketing and reservations Coordinate with business partners to ensure efficient flight turnaround and on-time departures Assist customers with rebooking, connections, lost and found, baggage services, and general inquiries Monitor operations to ensure compliance with safety, security, and service standards Support administrative tasks (reports, audits, cost control, and documentation) Maintain effective communication with Delta leadership and cross-functional teams Promote and assist customers with airport technology solutions This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds. Additional tasks may be required based on operational and business demands.
What you need to succeed (minimum qualifications) 1–2 years of experience in Airport Customer Service (Above Wing), airline or ground handling environment. Must have permanent valid authorization to live and work in the EU (including Ireland) at the time of application. Delta does not provide visa sponsorship for this role. Fluent in English (written and oral). Candidates must be eligible to live and work in Ireland. Demonstrates expertise in operations and strong customer service and teamwork skills. Embraces diverse people, thinking, and styles. Consistently prioritizes safety and security of self, others, and personal data. Must have the flexibility to work in an operation with varying shifts, extended hours, and “on‑call” requirements. Valid Ireland driver’s license. Strong written and verbal communication skills. Must be approachable and possess interpersonal skills that foster trust and respect. Ready to manage conflict and resolve problems effectively. Must be performing satisfactorily in current position. High school diploma or equivalent.
What will give you a competitive edge (preferred qualifications) • Check‑in, gate, and general airport operations experience.• Knowledge of relevant airport technology.