Sr Analyst, Customer Service (Onsite)

Date Posted:

Country:

Location:

Position Role Type:

Collins Aerospace is hiring for a Sr Analyst, Customer Service . This role is onsite in Winston-Salem, NC.

What You Will Do:

• Works to solve the daily issues arising with customers and internal departments.
• Works Special Projects as assigned by supervisor.
• Process requests for orders, quotations, follow-up on quotations, customer returns/credits in a manner consistent with company policies and standards
• Investigates order entry, shipping, and billing errors and coordinates solutions with the appropriate departments and follow it through to completion.
• Follows up with customers to ensure they are kept informed of the status of their request.
• Works with Inventory Control, Warehouse Personnel, Credit, Sales, Shipping and other various departments to facilitate the needs of the customer.
• Represents the company at all times in a professional manner and effectively communicates verbally and in writing with the focus of meeting customer timelines and upholding company standards.
• Cultivates and maintains relationships with customers with regard to service.
• Maintains a positive attitude working in a multi-task environment while under time constraints.
• Directs queries to appropriate department or personnel, as needed
• Research published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers satisfactions are met.
• May promote various products/services to ensure business targets are met
• May provide after-sales support for various client contracts
• Performs duties related to overall customer service
• Serves as customer interface on product status and delivery
• Serves as direct customer support.
• Maintains knowledge of RTX organization and products to provide the appropriate information and support to customer
• Consistently documents customer service needs to identify patterns and maintain quality.
• Daily data entry for customer orders and process

What You Will Learn:

• Customer Relationship Management: Develop skills in cultivating strong customer relationships while enhancing service quality and satisfaction.
• Cross-Departmental Collaboration: Learn to effectively coordinate with various teams, enhancing your problem-solving skills and understanding of operational workflows.

Qualifications You Must Have:

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience 
• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required  https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62 

Qualifications We Prefer:

• Previous Customer Service experience
• MRP experience
• Knowledge and use of Excel and Office 365 applications

What We Offer:

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance         
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Learn More & Apply Now!

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

reempowerprogram

This role is also eligible for the Re-Empower Program.  The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey.  Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience.  Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global spanet.

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
  Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms