Solution Analyst - Loyalty

Reports to: Solution Lead / Senior Solution Lead

This role is responsible for ensuring requirements are mapped and documented to functional and technical specifications for software development projects and enhancements through working with various internal and external stakeholders and leveraging external and internal resources to deliver quality and working software application(s) that is aligned with business vision and goal in the delivered software application.

• Analyse requirements and assess detailed solutions options from a system perspective  
• Support solution design and contribute expertise and detailed knowledge to ensure high level design decisions are able to be delivered  
• Full conversion, creation, alignment, traceability and successful mapping requirements into functional and technical specifications  
• To ensure requirements are mapped and documented to functional and technical specifications for software development projects. 
• Contribute expertise in supporting the development of technical specification  
• Hands on technical development and implementation is required  
• Carry out level 2 and level 3 incident supports for in-production systems and manage end user expectations. 
• Review the Application Development vendors on development and implementation work as required   
• Oversee and QA the development of all solution components ensuring this meets requirements and complies with all relevant Cathay Pacific standards  
• Contribute and follow standards and frameworks for development  
• Collaborate with other IM domains to drive innovation  
• Keep abreast of the business strategy, business plan and latest industrial trends.

• A minimum of 6 years of IT with at least 3 years in application development and support
• Tertiary qualifications are essential
• Strong interpersonal skills; promoting healthy relationships and team dynamics with internal and external stakeholders
• Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify patterns and generate ideas
• Ability to work well with others and as part of a technical team
• Experience in airline industry or customer loyalty program is preferred
• Experience in programming with languages like Java, Node.js, Python, AWS, DevOps Tools
• Knowledge in CI/CD and DevOps mindset and principles of Agile or Lean methodology.
• Focus on the business and end user’s needs; ability to set expectations and understand end user behavior
• Good understanding of technology concepts, trends and capabilities
• Effective verbal and written communication skill
• Candidates with less experience may be considered as Solution Specialist.

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.