Job DescriptionAnalyst Roles & Responsibilities

• KPI ownership and performance management for analyst scope, including 45-day turnaround time (TAT) and dollar-value impacts such as cost savings, with regular visibility to stakeholders.
• Validate and calculate credits by reconciling customer-submitted data (e.g., consumption reports/invoices) against GE source data and applying contractual rules accurately.
• Interpret contract language and translate it into clear calculation logic, assumptions, and documentation to ensure consistent application across periods and stakeholders.
• Own “contract-level standard work” documentation (DJIs): create the standard work at contract signing (including building/maintaining the calculation template), train peers, and serve as process owner to ensure sustained adherence.
• Provide project management for each credit through the full crediting workflow (validation, calculation, required internal approvals such as CPM and SAE, and issuance), including proactive tracking, issue escalation, and closure.
• Publish a weekly credit status update (e.g., credits in progress, pending approvals, blocked items, estimated time of completion), coordinating closely with the CPM and other owners to drive closure.
• Dispute resolution: coordinate and influence internal and external stakeholders to align on interpretation, data, and outcomes; document decisions and implement the agreed resolution in the standard work/template to prevent recurrence.
• Audit support: support audit requests by producing evidence, ensuring traceability from contract term to calculation to issuance, and owning closure of audit findings related to analyst processes/controls.
• Peer review audits: conduct or participate in peer reviews (as part of transitioning from single-process-owner dependency) to confirm calculation accuracy, documentation completeness, and adherence to contract-level standard work.

• KPI ownership and operational performance management for the crediting operation, including cost avoidance dollars, delinquent backlog, timeliness, and quality/accuracy measures; drive action plans when performance gaps exist.
• Own and standardize operational standard work for credit validation and credit calculation, ensuring consistent, scalable execution across the crediting “factory” and reducing variation and defects.
• Define and manage requirements for next-generation tools/automation supporting discounting/rebates execution; partner with DT on design, testing (UAT), implementation, and adoption.
• Lead cross-functional collaboration to standardize detection and correction of “double dip” scenarios (duplicate benefits/overlapping entitlements), ensuring controls, root cause follow-up, and prevention mechanisms are embedded into process and standard work.
• Drive process improvements using Flight Deck principles to reduce waste, shorten cycle time, improve right-first-time quality, and create visual management/operating rhythms that sustain results.
• Create a feedback loop to Commercial teams to improve contract templates and reduce recurring ambiguity, rework, and leakage risk; ensure learnings from disputes/audits are reflected in future contracting language.
• Stakeholder leadership across the crediting value stream, aligning priorities, clearing blockers, and ensuring end-to-end execution from validation through accounting/issuance.
• Own the team’s training and development plan, including identifying skill gaps, organizing training sessions, and tracking progress to ensure continuous capability growth across the team.

• Bachelor’s degree from an accredited college or university and 5+ years of services, finance, or operations experience. Master degree is preferred.

• Crediting/contract operations: Experience leading crediting, billing, pricing, or rebate operations with a solid understanding of services agreements, contracts, and related risks and controls.
• Process builder: Proven ability to operate in unstructured environments, then design, document, and standardize processes for scale.
• Data-driven: Comfortable working with large, complex datasets and analytics/BI tools to track performance and drive actions.
• Change and digital readiness: Experience implementing new systems or tools, including requirements definition, testing, and change management.
• Leadership & influence: Strong interpersonal, leadership, and project management skills, with the ability to influence across functions and cultures.
• Continuous improvement mindset: Familiarity with FLIGHT DECK fundamentals and interest in applying them to office/transactional processes.
• Success: in this role will be measured by accuracy and timeliness of credits, reduction in contract leakage, productivity/automation improvements, and customer satisfaction.

Additional Information