Job Title: QC AMOS Analyst

Department: Quality Control

Reports To : QC Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties and responsibilities include, but are not limited to:

• Creating user and user roles (access rights) definition and setup.
• Configuration and control of the appropriate jobs within AMOS.
• Identify, analyze, and test AMOS patches and new releases.
• Set up and configuration of hardware connected to AMOS. Eg. Printers, scanners, barcode scanners, etc...
• Initial basic system set up (basic data) and the setup of basic data for up-coming applications and integration with those systems. Oversight of quality on systems.
• First contact person for any AMOS related end-user or key-user issues/problems.
• Support case handling / classification (fault/bug togging, handling of new/enhanced functionality requests).
• Serves as the point of contact for Swiss-AS to communicate with the customer.
• Is well versed in AMOS and the companys business processes.
• Plans and manages user acceptance tests (UAT) together with the key and end users.
• Makes sure that the application errors are clearly differentiated from system, hardware, and network problems in order to communicate with the correct support entity to resolve the issue(s).
• Works with the AMOS Administrators regarding system performance and the functionality of the interfaces for third-party applications (including forwarding of feedback from the users).
• Monitors the different application environments (training, testing, production, etc...) in order to ensure that the key users and trainers can fulfill their tasks (testing, training, etc...) including the configuration of the different environments.

EDUCATION and/or EXPERIENCE:

• Well versed with AMOS in a Katitta Air environment and understands the business needs and requirements e Must be a methodical and pragmatic problem solver
• Excellent written, verbal and interpersonal skills
• Airline experience

LANGUAGE SKILLS

• Ability to read, write and understand spoken and written English.
• Ability to write routine reports and correspondence.

PHYSICAL DEMANDS:

The ability to sit, stand and bend.

· The company can make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Work is performed primarily in an office setting. The noise level in the work environment is usually controlled and moderate.