Inflight Training Multimedia and Technology Applications Specialist

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

The role is dedicated to providing specialized support to the Inflight Training team, concentrating on the management of training media, technology applications, and platforms. This ensures adherence to regulations set forth by the FAA, TSA, DOT, and other governing bodies, as well as alignment with corporate and departmental goals. United Inflight Services employs a variety of applications and training platforms to fulfill federal training mandates. The importance of this position lies in its responsibility to guarantee that all training program criteria are successfully met.

· Business operation support, responsible for planning and organizing weekly training technical operation needs and training development multimedia productions. Ensures production schedules and technology deliverables are met.

· Inflight Training point of contact (POC) with Digital Technology (DT), Information Technology (IT), and technology and application vendors. Procures regulatory electronic and technology equipment for Inflight Training, such as iPhone (LINK) devices, iPads, laptops, and other equipment as needed. Provide training device and application expertise and knowledge to ensure student and training program success.

· Project leader, collaborates closely with the Inflight Training development team to craft compelling narratives through video and photographic content, employing a diverse range of digital video gear and adhering to industry-standard editing tools. Orchestrates and carries out a suite of video post-production activities. Takes the initiative in overcoming technical, creative, and procedural hurdles. Proactively acquires and applies the latest insights in visual media technology and methods.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelor’s degree or 2-3 years relevant work experience
• 2+ years of experience with video production, training content creation, IT and Digital technology
• Strong experience in multimedia production and media production management.
• Strong foundational knowledge of IT and digital technology, Apple Devices (tablets and phones) including troubleshooting.
• Ability to troubleshoot common technical issues for both PC and Apple devices, including:

· Basic software troubleshooting

· Microsoft Office applications

· Email

· Internet access and connectivity issues

• Capable of providing support both remotely and in-person to ensure quick resolution of technical issues.
• Project management and design.
• Strong written and verbal skills
• Effective time management, presentation, planning and organizational skills.
• Ability to work under time constraints.
• Ability to troubleshoot technical software issue to ensure rapid resolution.
• Ability to work weekdays and weekends (including holidays)
• Ability to work all Inflight Training shifts between hours of 0600 – 0130; hours may vary
• Must be able to show work samples from previous projects e.g. video footage.
• Deep understanding of standard principles, theories, concepts, and techniques for audiovisual (AV)
• Past camera experience, proven knowledge of Sony and Nikon DSLR professional cameras, or similar.
• Proficiency on PCs, as well as with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc)
• Ability to prepare the studio set, including cameras, lighting, props, and equipment.
• Ability to input music, dialogues, graphics and effects into videos.
• Utilizes computer graphics and special effects for video post-production in accordance with the overall production concepts.
• Ability to work both independently and in a team environment.
• Collaborate with stakeholders from production to post-production process.
• Results oriented, can easily identify priority items and get them done in a fast-paced deadline driven environment.
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

• Bachelors degree
• IT certifications
• Expertise preferred in video/photo editing software (Photoshop, Illustrator, Corel) Adobe Suite, (InDesign, Premiere Pro, Lightroom)
• Experience with graphic design and/or animation a plus.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.