Job Summary:
The Flight Logistics Coordinator builds lifelong customer/owner relationships and enhances the customer experience before, during and beyond day-to-day missions. This position is the personal liaison for customers utilizing our Scottsdale Cirrus Center with an emphasis on flight training, pilot services and aircraft management. Using best practices the Flight Logistics Coordinator continuously anticipates, understands and exceeds the expectations of the customer, generating ongoing interest in Cirrus Aircraft products and services. The Flight Logistics Coordinator must be enthusiastic in promoting Cirrus Aircraft owners and trainees in the Cirrus Life experience.
Schedule: M-F 7am-4pm
Duties and Responsibilities/Essential Functions:
- Foster long term relationships built on a foundation of extraordinary customer service that starts from the initial contact and continues for a lifetime.
- Use effective communication to disseminate customer requests and coordinate with respective departments to ensure a world class customer experience.
- Ensure all Flight Operations events are scheduled accurately in scheduling software, and customer expectations and needs are communicated to the assigned pilot.
- Ensure a safe and efficient schedule for pilots considering duty day limitations, aircraft availability, operational challenges, vacation requests and other factors.
- Proactively anticipate scheduling conflicts and make necessary adjustments, working with Flight Operations leadership to ensure both customer and operational objectives are met.
- Learn and understand FAA requirements, Cirrus policy and Flight Operations standards for internal pilots, Cirrus Flight Training and Cirrus One.
- Learn and comply with TSA and Flight Training Security Program (FTSP) when enrolling flight training students.
- Field phone calls pertaining to customers interested in flight training and pilot services with Cirrus Aircraft, as well as timely follow up and tracking of leads.
- Manage administration for assigned customers including invoice creation, statements and payment processing.
- Identify, compile and maintain various key metrics for measuring demand, capacity and revenue for Flight Operations and Accounting departments.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- 4-year degree in Business Administration, Aviation Management, Marketing, Logistics, Entrepreneurship, Communications, Hospitality Management, or equivalent years of work experience in aviation/executive customer service, marketing or luxury retail sales or services required.
- Aviation industry experience or working knowledge of aviation administration preferred.
- Ability to demonstrate sound judgement and effective communication skills (written and verbal).
- Ability to handle multiple time-sensitive requests and projects, prioritize and multitask in a dynamic environment.
- Ability to build partnerships and work collaboratively with other departments and external vendors.
- Well versed in standard Microsoft Office Software, Adobe Acrobat and Salesforce.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
- Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
- Cultivates Innovation: Creates new and better ways for the organization to be successful.
- Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
Ensures exceptional customer service:
- Energizes the Cirrus Service Essentials
- Anticipates guests needs and responds promptly.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Empowers fellow employees to provide excellent customer service
- Strives to improve service performance
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
This position is located in Scottsdale, AZ.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
