• Vision: Serve as a key liaison with a variety of stakeholders and deliver world‑class service to all customers.
• Mission: Co‑coordinate a SAFE, on‑time aircraft turnaround process and uphold the Delta customer experience to the highest possible standards.
As a Red Coat, you are the face of Delta Air Lines at LIS. You act as a customer service agent and maintain a highly visible presence in all customers‑facing situations. You interact with, guide, and coordinate internal and external partners and monitor vendor performance. Together with several Delta departments, you play a critical role in the SAFE and on‑time turnaround of our aircraft while ensuring customers receive the level of service they expect from Delta Air Lines.
• Practices safety‑conscious behaviors in all operational processes and procedures.
• Excels in customer service.
• Willing to attend additional training for job qualifications.
• Works a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays.
• Displays a positive attitude inside and outside of work.
• Always follows uniform guidelines.
• Willing to become a Complaint Resolution Official (CRO) to assist customers in situations related to discrimination, accommodations, or services for customers with disabilities.
• Proactively greets customers, assesses their needs, explains Deltas available technology alternatives, and directs them appropriately.
• Engages with customers and creates “Moments that Delight,” ensuring the highest level of customer experience.
• Creates an environment for operational excellence by efficiently coordinating and monitoring all aspects of the operation, ensuring irregular operations are handled quickly and effectively.
• Additional tasks may be assigned based on operational and business needs.