Join the First Choice Contact Centre Team as a Customer Service Advisor, where we’ll help you become an expert on our destinations, products, and procedures, so you can confidently handle a wide range of customer inquiries. You’ll be supporting customers who have booked holidays through our First Choice, Holiday Hyperspanet, and Holidays for Heroes brands. You’ll put customers at the heart of everything we do, by supporting an unforgettable holiday experiences across every moment.
This role is home-based, we’ll provide all the tools, training, and tech you need to succeed in this setup—you just need a quiet space and a reliable internet connection. By joining us, you’ll not only have the chance to advance your career, but you’ll also enjoy the perks of being part of an exciting global team.
THE START DATE FOR THIS ROLE IS THE 3RD MARCH 2025.
WE ARE ABLE TO CONSIDER 25 HOURS PER WEEK FOR THIS ROLE, WHICH WOULD INCLUDE WORKING 1 OR 2 DAYS FIXED WEEKENDS. PLEASE NOTE YOU WOULD BE EXEPECTED TO WORK FULL TIME DURING THE TRAINING PERIOD
ABOUT OUR OFFER
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
- Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
- Excellent rates with foreign exchange and discounts with retailers
- Discovery day – time to spend working at a local charity or community
- Pension scheme and life assurance
- Working from home opportunities
ABOUT THE JOB
Get ready to make a real impact in a role that puts you at the forefront of delivering exceptional experiences to our customers!
- Actively listen to understand our customers needs to swiftly resolve their queries and process their requests professionally and efficiency
- Showcase your compassion as you handle sensitive situations, turning complaints into opportunities to shine by displaying genuine empathy and understanding
- Be a problem-solver, taking full ownership to investigate and resolve every issue, whether our customers are about to embark on their dream holiday or have just returned
- Take the lead in making outbound calls, confidently addressing complaints, updating customers on last-minute changes to their travel plans, or securing those all-important outstanding payments
- Take pride in your work by ensuring every interaction with customers is accurately documented
- Bring positive energy, using your knowledge & expertise to continuously seek out ways to enhance our service and improve our customer satisfaction
- An exciting and varied role, assisting customer contracts across a range of different platforms.
ABOUT YOU
- You’ll need to be flexible with your schedule and open to working a variety of different shifts, including evenings and weekends. Our operational hours are between 9am – 8pm 7 days a week
- You’ll need good maths skills and strong verbal and written communication abilities
- A team player who’s great at working with others but also comfortable working independently from home
- Organised and self-motivated, someone who takes pride in their work and is dedicated to their own growth and development.
Home Working Requirements
- You will have a suitable space that allows you to work comfortably and away from general ‘home’ activities
- You will be required to have a suitable broadband connection that has a download speed of at least 10 Mbps and an upload of at least 3 Mbps
- Be prepared to attend occasional onsite meetings/training at the Stockton-on-Tees office when required – please note these are minimal.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
