• Bachelor’s Degree in Business Administration, Communications, Airline Operations or a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• One (1) year of analytical experience and/or quality management
• Working knowledge and demonstrated competency with the Microsoft Office Suite including Word, PowerPoint, Access, and Outlook
• Expert abilities in Excel and SharePoint
• Strong team building interpersonal skills
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to interface well with crewmembers at all levels of the Company to include the most senior level of JetBlue leadership as well as interface with the leadership of external business partners and regulatory agencies
• Ability to acquire and present information through independent reading, interviews with subject-matter specialists, or other appropriate methods
• Available for occasional overnight travel (up to 10%)
• In possession of valid travel documents with the ability to travel in and out of the United States
• Must be able to pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• One (1) year of Airline Operations or Flight Operations experience
• Working knowledge of Tableau

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment

Work Environment

• Traditional office environment

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position is between $62,000.00 and $101,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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