• High School or General Education Development (GED) Diploma
• One (1) year of qualifying analytics or similar work experience
• Proficient with Microsoft Office suite (Outlook, Excel and Power Point) and Internet Explorer
• Available for overnight travel (10%)
• Pass a ten (10) year background check and pre-employment drug test
• Legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• One (1) year of related testing experience
• One (1) year experience with JetBlue Customer Support systems, applications and processes
• Effective research skills to make determinations in accordance with company guidelines
• Knowledge of systems, process mapping, definition and impacts
• Strong interpersonal and leadership skills
• Strong customer service and problem solving skills
• Ability to work independently and in a high pressure team environment
• Excellent verbal and written communication skills
• Excellent organizational skills and the ability to manage multiple projects and meet stringent deadlines

Crewmember Expectations:

• Regular attendance and punctuality
• Willing to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment
• Present for core hours but my increase based on fluctuation workload demands

Physical Effort: 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)